PAYMENT

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

We use Stripe which is the best method for all major credit cards online, including PayPal. If you prefer another payment method, please feel free to contact us at info@hex-clothing.com to see what we can do. 

 

REFUND / RETURNS POLICY

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, or nonfunctional, HEX Clothing will not be held responsible. If an item is unsatisfactory, a written explanation is needed before any item is considered for a refund.

Buyer must take into account the item description before requesting a refund. If the item matches the description by HEX Clothing and the buyer is unsatisfied, the exchange/refund will be taken under consideration by HEX Clothing. Exchanges are granted on a case-by-case basis. 

If your purchase did not live up to your expectations, or you purchased the wrong size, you may exchange it within 30 days from the day you received your item. If the product in anyway looks used, is outside of the original packaging or the tag has been removed, we will ship the item back to you with no exchange. 

Only regular priced items may be refunded. unfortunately, sale items cannot be refunded.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. PLEASE DO NO SEND YOUR PURCHASE BACK TO THE MANUFACTURER. 

All HEX Clothing products are carefully inspected before they are packed to ensure no faulty products. All refunds will be given in form of store credit. 

the exchange address is: HEX CLOTHING, carrer avila 48 3-10, 08005 barcelona.

 

CANCELLATION

An item may be cancelled up until payment has been processed. once payment has been processed, the buyer is responsible for the payment. 

 

SHIPMENT

Shipping costs are flat but depends from the country you live in. To see shipping quotes, add items to cart and click on check-out. Please double check your address as it will be difficult for us to alter the address prior to purchase.

We offer standard shipping, which will be left at your mailbox at arrival, and registered shipping that only will be delivered to the person who made the order and at the address indicated at the moment of the order.

As each one of the hex clothing products is made by hand and on demand, orders will be shipped as soon as possible, usually it takes us 5 to 7 working days after payment is received. Every item will be checked and packaged by us before shipping. Domestic orders (ES) should arrive with 3 to 5 days after shipped. Foreign orders will take 7 to 12 days after being shipped but please allow up to 3 weeks for arrival (sometimes more). Shipping delays and delays at customs bureau are out of our control. We also will not be responsible for any lost or stolen item.

Any taxes, duties, fees, etc. upon delivery are the responsibility of the buyer.

Of course you can always contact us at info@hex-clothing.com with any question. 

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY. IF YOU ARE SHIPPING AN ITEM OVER 50€, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

 

ACCURACY OF CONTENT

WE TAKE EVERY CARE TO ENSURE THAT THE DESCRIPTION AND SPECIFICATION OF OUR PRODUCTS ARE CORRECT AT THE TIME OF PUBLICATION. however, AS OUR PRODUCTS ARE ALL HANDMADE AND IN SMALL BATCHES, THERE MAY BE SOME SLIGHT DIFFERENCES OF THE CUT, S

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

 

TRADEMARKS

OUR TRADEMARKS INCLUDE (AMONGST OTHERS) THE HEX BARCELONA AND HEX CLOTHING NAMES AND TWO LOGOS (SYMBOL CROSS AND GEOMETRIC HEX CLOTHING TEXT), AND YOUR USE OF THIS WEBSITE DOES NOT GRAND YOU ANY RIGHTS TO USE OUR TRADEMARKS.