Returns + Exchanges
For any reason, customers can return the order, entirely or partially. hex-clothing.com accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the HEX Clothing customer care team via email at firstname.lastname@example.org.
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
Please follow the instructions given by the customer care team while sending your return back to HEX Clothing avoiding any discrepancy.
Item/s that will not match HEX Clothing’s return policy will not be taken into consideration and send back to the customer at his own cost.
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 20 working days.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered and must have all original security seals still attached. Swimwear must be send back with the hygienic strip still in place or it will not be accepted.
The HEX Clothing packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by hex-clothing.com in the email providing the return instructions.
Size exchanges will only be issued if requested sizes are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact email@example.com
Authorized returns must be shipped using the carrier suggested by hex-clothing.com in the email providing the return instructions. hex-clothing.com reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for hex-clothing.com or involves the collection to one of the carrier’s branches.
hex-clothing.com reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of hex-clothing.com. In these cases, hex-clothing.com can return the box to the sender at the original shipping address. In case hex-clothing.com accepts returns that were not authorized or not in compliance, hex-clothing.com can withhold the 10% of the value of the returned item from the refund.
If you have any questions on how to return your item to us, contact us